Terms of Business

1. Introduction

These Terms of Business govern the relationship between CrewStays ("we", "us", "our"), a trading name registered at 11 Station Road, Harold Wood, RM3 0BP, and any company, organisation, or individual ("the Client", "you") who engages our services for the provision of managed accommodation.

By instructing us to source or arrange accommodation on your behalf, you confirm acceptance of these terms. If you do not agree with any part of these terms, please do not proceed with an enquiry or booking.

2. Services Provided

CrewStays acts as a managed accommodation provider, sourcing and arranging serviced properties for contractors, project teams, and corporate clients on a temporary basis. Our services include:

• Sourcing suitable accommodation based on client requirements
• Presenting shortlisted property options with pricing
• Arranging tenancy agreements and key handovers
• Ongoing property management and maintenance coordination
• Consolidated monthly invoicing
• 24/7 support for booking modifications and issues

3. Fees and Payment

All quoted rates are inclusive of utilities (gas, electricity, water), council tax (for stays under six months), broadband, and weekly cleaning unless otherwise stated in writing. Rates are quoted per person per night or as a monthly total.

We do not charge sourcing fees or finder's fees. Our margin is incorporated into the accommodation rate quoted.

Invoices are issued monthly in arrears unless otherwise agreed. Standard payment terms are 14 days from invoice date. For approved trade accounts, 30-day terms may be available upon application and credit check.

Late payments may incur interest at 8% above the Bank of England base rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. We reserve the right to suspend services where invoices remain unpaid beyond 30 days.

4. Booking Confirmation

A booking is confirmed once the Client has provided written acceptance (including email) of a quoted property and rate. Upon confirmation, we will arrange access and provide the Client with check-in details.

We reserve the right to substitute a property of equal or higher standard in the event that the originally confirmed property becomes unavailable due to circumstances beyond our control. In such cases, the Client will be notified immediately and offered alternative options.

5. Duration and Extensions

Bookings operate on a rolling basis aligned with the Client's project programme. Extensions are accommodated subject to property availability and should be requested with a minimum of 7 days' notice where possible.

For bookings exceeding 6 months at a single property, council tax liability may transfer to the occupant. We will advise the Client in advance of any such change and adjust billing accordingly.

6. Cancellation

Cancellations made 14 or more days before the agreed start date incur no charge. Cancellations made between 7 and 13 days before the start date are subject to a charge equivalent to one week's accommodation. Cancellations made less than 7 days before the start date are subject to a charge equivalent to two weeks' accommodation.

Early termination of an active booking requires a minimum of 14 days' written notice. The Client remains liable for accommodation charges during the notice period.

7. Property Care and Conduct

The Client is responsible for ensuring that all occupants treat the property with reasonable care. Any damage beyond normal wear and tear will be charged to the Client at the cost of repair or replacement.

Smoking is prohibited in all properties unless explicitly stated otherwise. Breach of this condition may result in additional cleaning charges. Occupants must comply with any house rules provided at check-in.

8. Liability

CrewStays arranges accommodation through a network of property partners. While we vet all properties for safety compliance and quality standards, we do not own the properties and cannot be held liable for matters beyond our reasonable control, including but not limited to utility outages, extreme weather events, or actions of third parties.

Our total liability in respect of any claim shall not exceed the total accommodation fees paid by the Client in the three months preceding the claim. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, or for fraud.

9. Data Protection

We process personal data in accordance with UK GDPR and the Data Protection Act 2018. Please refer to our Privacy Policy for full details on how we collect, use, and protect your information.

10. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact

For any questions regarding these Terms of Business, please contact us at:

CrewStays
11 Station Road, Harold Wood, Romford, RM3 0BP
Email: hello@crewstays.co.uk
Phone: 0208 419 8865